Customer Support

Clients using a licensed version of the product always get answers first. We respond to their enquiries as soon as possible but not later than within 24 hours (usually within 2 hours). All other enquiries sent will also be answered as soon as possible, but we cannot guarantee it will always happen within 24 hours.

You will find answers to most of your questions concerning our programs in Online Support Center that comprises: Frequently Asked Questions (FAQ), Knowledge Base, Video Tutorials, Users' Manuals, the most up-to-date versions of our programs, version history, etc. Online Support Center is frequently the most convenient and the quickest way to find answers to your questions.

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Buy technical support

Purchase new maintenance contracts, extend existing ones and discover the benefits of having a valid support agreement for your CodeTwo product.

Ask a question mobile

Ask a question

Use a convenient web form to submit your query to CodeTwo Customer Service. We will respond to your question as soon as possible.

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All possible contact options in one place. Ask questions, submit queries and get help with problems via phone, email or chat. Our team is always happy to help.

Online support  mobile

Online support center

Technical documentation, manuals, articles, videos, tutorials and downloads for all CodeTwo products.

KB mobile

Knowledge base

Tips, tricks, solutions to known issues, troubleshooting articles and general information related to CodeTwo software.

terms and conditions mobile

Terms and Conditions of Sales and Services

Detailed provisions, benefits, ordering and technical support model information.

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